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Useful Information

  • Gainsharing
    Gainsharing information is hard to come by. Here is a chapter I wrote that was originally published in the Handbook of Healthcare Human Resource Management.
  • Pay Equity
    I published this technical paper in Compenation and Benefits Review. It compares and contrasts internal equity and external competitiveness.
  • Pro-Rating Incentive Plan Payouts
    Useful guidelines for pro-rating incentive payouts when actual performance falls between Threshold and Outstanding or above Outstanding (includes sample calculations).
  • The Ten Commandments of Performance Management
    Reprint of an article I published in Personnel Magazine that provides some useful information on performance management.
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« The Peculiar Inflationary Bias of Salary Surveys | Main | Forget About CPI When Budgeting Salary Increases »

September 09, 2008


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Javis Lounsbury

Customer feedback is very important because it's one way to know how you can improve the products and services you deliver. I have a question, though. How large should the sample size be? I mean, how many customers should be interviewed so that a service standard can be made?

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